Frequently Asked Questions

What is your policy regarding cancelations and missed sessions?

We understand that circumstances come up from time to time that require you to cancel or reschedule a visit. We will work with you to find alternative times and options for scheduled sessions that you are unable to attend. We request that you give us at least a 24 hours’ notice prior to the appointment, so that the time may be allotted for another patient. If such notice is not given, it is our general policy to charge the usual fee for the missed session.

What insurance plans do you accept?

We are currently in-network providers for Aetna, Anthem BlueCrossBlueShield, Beacon Health OptionsBehavioral Health Systems, CIGNA, Humana, Magellan, Medical Mutual (excluding the HMO plan), Medicare, MHN, Medigold, Multiplan, Ohio State University, PHCS, Tricare, United Healthcare/United Behavioral Health (excluding the Community Plan) and many more. We also except numerous Employee Assistant Programs. We do not currently accept forms of Medicaid like Buckeye Health, Caresource, UBH Community Plan etc.

Please contact our office directly with your specific insurance coverage and billing. We are more than happy to guide you through the process.

How do I pay my bill?

You can pay your bill by calling into the office, paying in the office or via mail.

What is your policy regarding confidentiality?

At Comprehensive Services, your privacy is our top priority. Information shared in any treatment session is strictly confidential. The privacy of information exchanged with your therapist in the course of diagnosis and treatment is protected by law. Your consent must be obtained before discussing any information with outside providers or family members. The law also requires your therapist to break confidentiality with or without your permission if you or someone else is at risk of serious harm.

What if I don’t have insurance?

Comprehensive Services does take “self-pay” patients. Fees will be expected to be paid at the front desk prior to each appointment or by the clinician treating you.

Are you taking new patients?

We will do our best to get an appointment for you with a therapist that is on your insurance panel just as soon as we can. However, there are times when our entire practice is full or specific therapists may put a hold on new clients so that we may serve our existing clients better. We will let you know what to expect when you give us a call.

I don’t know if I need a counselor or a psychiatrist.

If you are looking for a doctor that can prescribe medications, then you need a psychiatrist. Comprehensive Services does not currently have a psychiatrist on staff in our office, but we offer telehealth which connects you to psychiatrist in an office setting. However, if you feel that talking with a counselor could help you with a wide variety of issues (i.e. behavioral modification, addictions, stress, anxiety, depression, grief, relationship issues, parenting, and many more), then we are here and ready to help.

What credentials do your counselors have?

All therapists at Comprehensive Services have a master’s degree or higher. They are all independently licensed in the State of Ohio and have many years of experience. They are licensed as either a Psychologist, Licensed Professional Clinical Counselor (LPCC) or a Licensed Independent Social Worker (LISW).

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